Support Center Analyst 7.-8. september (København)
Desktop Support Technician 17.-18. september (Stockholm)
Support Center Director 21.-23. oktober (Stockholm)
Support Center Manager 11.-13. november (Stockholm)
Support Center Team Lead 16.-17. november (København)
ITIL Service Strategy 30.6-3.7 (London)
ITIL Service Operation 27.-30.7 (London)
ITIL V3 Foundation 17.-19.8 (Fredericia)
ITIL V3 Foundation 31.8-2.9 (København)
ITIL Continual Service Improvement 14.-17. sept (London)