IT Operations Management describes the process of managing any IT infrastructure to achieve optimum stability, efficiency, and responsiveness. By understanding and harnessing proven operations management techniques, organizations can leverage their IT investment in powerful new ways.This accessible, but comprehensive Toolkit:
IT Operations Management is designed for IT professionals involved in designing, implementing, and managing any part of IT Service Operations Management.
Service Operations provides daily monitored services and handling your customer service requests to meet agreed service levels and increase customer satisfaction.The processes identified under service operations work together to monitor, maintain, improve, and report on your IT services. These processes provide command and control capabilities, as well as continuous service improvement and support for the IT environment. They also help you maintain customer satisfaction by managing day-to-day IT customer service requests and confirming that service quality meets agreed-upon levels.
The Art of Service has supported more than 1,000 projects involving IT and service-center networks, service operations, and call centers or self-service. Integrating our work here with ITIL and proprietary research on customer loyalty, we offer an analytical approach to understanding customer interactions and needs - the service management approach - proven with best-in-class companies.