The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. Discover how a CMDB can help you manage your infrastructure more effectively. The combined power of a CMDB and ITIL® can help your organization achieve effective, consistent management across all IT services.

ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making.

Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-accredited and certified architects and solutions providers The Art of Service help you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.

You’ll learn

• how to plan your implementation,
• deploy tools and processes,
• administer ongoing configuration management tasks,
• refine ITIL information, and leverage it for competitive advantage.

Throughout, the toolkit demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.

 

The CMDB Creation and Maintenance Toolkit enables you to

• Assess your current configuration management maturity and setting goals for improvement
• Gather and manage requirements to align ITIL with organizational needs
• Describe the schema of your configuration management database (CMDB)
• Identify, capture, and organize configuration data
• Choose the best tools for your requirements
• Integrate data and processes to create a unified logical CMDB and configuration management service

 

The CMDB Creation and Maintenance Toolkit Contents

Many organizations are looking to implement a CMDB as a way to improve the structure and quality of the business.

The information found within the Toolkit is based on the ITIL Version 3 framework, focusing on the process of Service Asset and Configuration Management.  

There are also valuable insights in to managing and maintaining a CMDB within Project Management, specifically the increasingly popular PRINCE 2 methodology.

The Toolkit is designed to answer a lot of the questions about creating and maintaining a CMDB and provides you with useful guides and user-friendly templates.

Presentations can be used to educate or be used as the basis for management presentations or when making business cases for CMDB implementation.

The additional information will enable you to improve your organizations knowledge base and provide practical, usable examples and templates for you to use in the creation and maintenance of your CMDB.

The toolkit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activity.

The CMDB Toolkit:

• Flows logically,
• Is scalable,
• Provides presentations, templates and documents,
• Saves you time.

The CMDB Creation and Maintenance Toolkit contains the following 21 Work-Documents:

• Business and IT Service Mapping for CIs
• Business Justification
• CMBD Mind Maps
• CMDB Design document
• CMDB Roles and Responsibilities
• Communication Plan
• Configuration Management -  Prince2
• Example Configuration Management System Diagram
• Example Service Asset & Configuration Plan Contents
• Identification Guidelines
• Implementation Plan_Project Plan
• Objectives and Goals
• Other CMDB Maintenance Considerations
• P2 -Suggested contents for Configuration Management Plan
• P2 -Typical contents of CI Record
• Policies objectives scope
• Reports KPI's other metrics
• Service Asset & Configuration Management ITILV3
• Status Accounting Guidelines
• Toolkit Introduction Presentation
• Types of Service Assets
• Verification and Audit Plan